Introduction Free Shop (“we”) promise to respect any personal data you share with us and keep it safe. We aim to be clear when we collect your data and when we hold your personal data. We aim not do anything you wouldn’t reasonably expect. This privacy notice tells you what to expect when Free Shop collects or holds personal information. The policy includes information about:
When we collect information about you
When we collect your information as a beneficiary
Access to your personal information
How to contact us
Your name (first and last)
Your e-mail address
If you submit your details in this way we will only use your details to send you information relating to Free Shop and will never share them with a third party. The information you submit is not stored on the website. We will not share the information with any person or organisation outside of Free Shop. If you wish to stop receiving information from us relating to Free Shop you can either:
e-mail us at info@Freeshopcrawley.com
you can click on ‘unsubscribe’ at the bottom of any e-mail received from us within 7 days of receipt.
People who contact us via social media If you send us a private message via social media (for example, a private message on Facebook) the message will be treated by us like an email. We will not retain your message longer than 24 months and will only use the information in your message in a way that is appropriate for dealing with the nature of the enquiry. If you comment on one of our posts on social media (for example you comment on a Free Shop Facebook post) we do not regard this as personal data which we hold about you as this is a comment you have chosen to post publicly to a social media platform.
Donating via standing order We will ask for your details and this will be stored securely with our bank, we will keep this form and these details securely. Name and contact information will only be shared with the relevant members of the administrative team. We will not disclose this information to anyone else without your permission. This data will be deleted 24 months after you cease to be a donor.
People who call us When you call Free Shop you will be speaking to a Free Shop member of staff or a volunteer. Any information you share within the call will only be used for purposes relating to Free Shop. People who email us If you send us an email it will be used only in relation to Free Shop. We will not retain your email longer than 24 months and will only use the information in your email in a way that is appropriate for dealing with the nature of the enquiry.
People who volunteer for Free Shop If you apply to volunteer with us we will ask you to fill in an application form which includes your personal details. We will keep this form and these details securely. Name and contact information will only be shared with senior Free Shop managers and relevant team leaders. We will not disclose this information to anyone else without your permission. This data will be deleted 24 months after you cease to be a volunteer.
When we collect your information as a beneficiary of our charity’s services We deliver services to individuals and families in our local community, such as the foodbank, cuppateaclub and Way2Go programme. We call the individuals who receive our services our beneficiaries. We collect the personal data on our beneficiaries through our partner agencies (for example schools and local authorities) and directly ourselves. We will always hold as little personal data about our beneficiaries as is required to deliver our services to a high standard. We will ensure we always keep beneficiary data confidential and safe. We will only share data with agencies where we have explicitly told you we will do so (for example, our foodbank voucher states that we will share information with the agency that referred you) or unless there is a safety issue. We will always delete beneficiary data once it is no longer needed. Where we keep beneficiary data to report back to our funders and supporters we will ensure it is anonymised.
Access to your personal information Free Shop tries to be as open as it can be in terms of giving people access to their personal information. You have a right to ask for a copy of the information we hold about you, although we may charge £10 to cover the costs involved. If you want to access your information, send a description of the information you want to see and proof of your identity by post to the address below. We do not accept these requests by email so we can ensure that we only provide personal data to the right person. You should note that as stated above we hold individual/beneficiary data for limited periods of time.